Features Detail

Proactive Chat Invitation (NEW)
Request the visitors to chat with you. This new feature can bypass the Popup Blockers and it displays within the web page (not a popup window). Click here to see Example
     
Secure SSL (HTTPS)
Secure your Live Chat conversation with SSL and secure Live Chat codes for your secure page (HTTPS).
See Pricing for Secure SSL

Monitor Visitor Traffic
See exactly where your visitors are on your site as they move through it.

Statistical Reports
Within the operator area, you can view vital site statistics to help you learn about your visitors, where they come from, which pages they view the most and where they go on your site.


Capture Visitor Data
View visitors' data to see where they came from, browser and OS information, time on site and if they have any previous transcripts from previous chat sessions.


Track Visitors Referrer
Know exactly where your visitors are coming from and which sites bring the most traffic.

Track Visitor Footprints
View your visitors' tracks as they move within your site.


Chat Transfers
Transfer chat session to other operators with an easy drop-down selection.

Department Status Icons
Use department specific status icons and direct users to a specific department easily.

Canned Responses
Easily add, edit and select from canned responses for faster responses and less typing.

Push Web Pages
Push web pages to your visitors automatically opening up a new browser page with the location you input.

Push Images
Push images directly to your visitor's chat session screen.

Proactive Chat
If you see a user may need some assistance, simply hit the request link and request will appear on the visitor's screen.

Multiple Chat Requests
Provide support to multiple visitors at the same time. No need to switch between browser pages as everything is located on one page. Simply click on the visitor's IP Address to switch to that chat session. A blinking user icon shows that the person has typed something new. A red user icon means that is the person you are currently speaking with.


Chat Request Queue
Give your visitors an idea of how long they may have to wait while a support rep answers with our queue system. Their number in line is displayed on their screen and updated while they wait.


Sound Alerts
An alert will sound when a user has requested a chat session, typed a new message or just entered your site. Sounds can be turned on and off in both the admin and client side.

Offline Messages
If no support representatives are online, your visitors can send message with a built-in form.

Auto Save Transcripts
Live Chat can automatically save transcripts when chat sessions end. No extra work needed on the administration side.

Log Transcripts
Every chat session can be logged including information on the visitor as their IP address, name, and date.

Email Transcripts
Upon completion of a chat session, the visitor can have the transcript emailed to them.

Email Signature
Add your chat buttons to your email signatures to allow anyone to request a chat directly from the emails you send.

Assign Operator to Multiple Departments
Assign an operator to all, some or none of the departments to better utilize the application.


Customizable
Easily change colors, images, text etc.. without editing the code.