The best way to get Live Chat running on your web site is through
our hosted solution. Getting started is as easy as signing up,
and then adding the provided address link to your site. In no time you
can be up and running, taking sales and support requests.
Provide realtime customer sales & support to clients and
potential clients fast and easily. Why make your clients wait
for answers when you can talk to them live.
Key Features:
No additional software required.
Full reporting of visitors, site hits, referers, etc., viewable
in the operator area.
Easy browser based administration for access from anywhere.
Fast and easy installation.
Client Features:
On and offline icons to show operators online status.
Offline message capabilities.
Tracks users behind firewalls or networks by sessions, not IP
addresses.
Enter your name upon requesting chat for more personal session.
Notification of chat session termination with an option to email
the transcript to themselves.
While waiting for chat, queue position is shown to estimate wait
time.
Ability to print chat sessions before and after termination.
Ability to turn on/off sound alerts.
No need to disconnect their modem and call long distance.
Admin Features:
Realtime tracking of visitors and their information.
Transfer chats to other operators.
Set department specific status icons and greetings.
Push webpages directly to client side browsers.
Push images directly to the chat session.
Request a chat from your client. Proactive chat request.
Access from anywhere via a web browser.
Customize the look with your own logos and images.
Chat with multiple clients at the same time.
Sound alerts you of chat requests, new messages and new visitors.
Sounds can be turned off or on.
Automatic chat drop when a user leaves or cancels chat session.
Save your own canned responses for easy access in chat sessions.
Logging of chat sessions for future reference.
Footprint tracking so you can see where your visitors go and when.
New Features!
Proactive Chat (Request2) can bypass the Popup Blockers. Easy
to customize Proactive Chat.
See example
