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Frequently Asked Questions:

  7. How do I order Live Chat?
  8. Do visitors have to download anything?
  9. Are the conversations held one-to-one, or are they like a chat room?
  10. Can I choose different icon and background color?

  1. How does Live Chat work?
    Live Chat is based on an outsourced environment. When you place a link to Live Chat operator on your site, your customer is actually connecting to the service on a server hosted by Hostik. When a user clicks on the Live Chat link, a talk window is launched and a customer service operator initiates a secure, one-on-one text chat with the user.

  2. Why would hosted Live Chat be right for you?
    - You don't have a server.
    - Your website does not support PHP or MySQL.
    - You don't feel you can complete the installation.
    - You don't want to worry about bandwidth usage.
    - You don't want to worry about upgrades (we'll upgrade your system on regular basis, free!)
    - You want to get Live Chat operating NOW!
    - You want a fast and reliable 99.99% Uptime support solution.

  3. What do I need to run Live Chat?
    Live Chat does not requires any hardware, software, plug-ins, downloads, or programming languages (php, Java, ASP, SQL, etc) installations. You will receive your custom coded script via email to install on the designated page(s) you have chosen.

  4. Do I need java to run this thing?
    No. Live Chat requires no java server or client applet.

  5. How hard is it to install?
    Installation is as easy as copying the codes of live chat and paste into your website. It takes less the 1 minute to complete the whole process.

  6. Is it hard to use this application?
    Don't take our word for it. Give it a try by taking advantage of our demo.

  7. How do I order Live Chat?
    Click here to order now.

  8. Do visitors have to download anything?
    No, Live Chat does not require any downloads, plug-ins, or applets. The Live Chat is HTML based.

  9. Are the conversations held one-to-one, or are they like a chat room?
    Live Chat interacts with one customer at a time. The Operators may conduct several conversations simultaneously, and broadcast messages to multiple visitors; but individual interactions are not visible to other site visitors.

  10. Can I choose different icons and background color?
    Yes you may choose your favorite icons and background color. We will send you instructions for choosing from the icons we provided. Click here for screenshot of icons