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Frequently Asked Questions:
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- How do I order Live Chat?
- Do visitors have to download anything?
- Are the conversations held one-to-one,
or are they like a chat room?
- Can I choose different icon and background color?
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How does Live Chat work?
Live Chat is based on an outsourced environment. When you
place a link to Live Chat operator on your site, your customer
is actually connecting to the service on a server hosted by
Hostik. When a user clicks on the Live Chat link, a talk window
is launched and a customer service operator initiates a secure,
one-on-one text chat with the user.
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What do I need to run Live
Chat?
Live Chat does not requires any hardware, software, plug-ins,
downloads, or programming languages (php, Java, ASP, SQL, etc)
installations. You will receive an address link via email
to install on the designated page(s) you have chosen.
- Do I need java to run this thing?
No. Live Chat requires no java server or client applet.
- How hard is it to install?
Installation is as easy as copying the address link of the live chat and
paste into your website. It takes less than 1 minute to complete
the whole process.
- Is it hard to use this application?
Don't take our word for it. Give it a try by taking advantage
of our demo.
- How do I order Live Chat?
Click
here to order now.
- Do visitors have to download anything?
No, Live Chat does not require any downloads, plug-ins, or applets.
The Live Chat is HTML based.
- Are the conversations held one-to-one, or
are they like a chat room?
Live Chat interacts with one customer at a time. The Operators
may conduct several conversations simultaneously, and broadcast
messages to multiple visitors; but individual interactions are
not visible to other site visitors.
- Can I choose different icons and background
color?
Yes you may choose your favorite icons and background color. We
will send you instructions for choosing from the icons we provided.
Click here for screenshot of icons
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