Live Chat Demo

To start the demo, first you need to login as a chat operator who would like to be available to chat with their customers. Then you can start chatting with yourself to see exactly what your users will see. After you login as Operator, refresh this page to see Live Chat icon changes to "ONLINE". Don't forget to turn on your speakers to listen the sounds events.

Operator Demo	Client Demo
Click here to login as Operator Username Password rep1 rep2 rep3 rep1 rep2 rep3	Click the icon below to chat as client

Note:
If the icon is 'ONLINE' and is being used by someone, please click here to go to Demo 2.

---

Instructions: How to use the Demo.

Step 1 (login as operator):

1. The client icon is "OFFLINE" when the operator is not available for chat. You can leave a message, the email will be sent to chatsupport@hostik.com. Click here for an example of a left message.
2. Click the link above to login as operator with the username & password above.
3. Click Traffic Monitor button at top-right corner. It will open new window. Wait a couple minutes until it loads. (If you have problems opening the Traffic Monitor, make sure you've disabled the pop-up killer or firewall software)
4. You'll see your IP address in Traffic Monitor with the status "In Site"

1. Refresh this page, you'll notice the status icon will change to "ONLINE" since you've already logged in as admin in Traffic Monitor.
2. Click the "ONLINE" status icon image above to start chatting as a client.
3. Enter your name, click Send button.
4. You'll see the message "Please wait while we connect you to a live chat representative. You are currently in queue position number 1."

Step 3 (start chat as operator):

1. On the Traffic Monitor window, you'll hear the "ring" sound event and the status changes to "Waiting For Chat" when the client entered the Live Chat.
2. Click the IP address who you want to chat with.
3. The status changes from "Waiting for Chat" --> "Awaiting Chat Pickup" --> "Chatting: Rep1"
4. In the Canned Reponses, select "1. Hello" and click Select button
5. The canned response "Hello %n%, how may I help you today?" displays in chat box, click Send Message button to send a message to client. (%n% is a command for visitor's name)

Step 4 (start chat as client):

1. On the Client window, you'll hear a "ding" sound event (a new message from Operator in Step 3 #5) and receive a new message from Operator
2. Now you can start chatting with yourself as operator & client.

The Operator can chat with more than one visitor at the same time by clicking the visitor's IP Address to switch to that visitor's chat.
The visitor can also print the transcript by clicking the Printer icon.

If there is no sound with netscape, click here